Effective Date: 05/01/2026
Thank you for choosing AisleRx. AisleRx is a digital health solution enabling pharmacy consumers to access asynchronous medical consultations and obtain ePrescriptions for predefined conditions. We are committed to protecting your privacy and safeguarding your personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our AisleRx platform.
1. Information We Collect
We collect several types of information when you use AisleRx, including but not limited to:
- Personal Information: Name, contact details (email, phone number), age, gender, and basic profile information collected during onboarding.
- Health Information: Symptoms, medical history, allergies, intake questionnaire responses, consultation details, diagnosis, and ePrescription data related to predefined conditions.
- Device Information: Device type, IP address, operating system, and unique device identifiers.
- Usage Information: QR scan data, session activity, pages accessed, and other analytics data.
2. How We Use Your Information
- Provide and improve asynchronous consultation services and ePrescription workflows.
- Route you through the intake process and determine eligibility for predefined conditions.
- Communicate with you regarding your consultation, visit summary, prescription status, or other essential platform functions.
- Facilitate secure payment processing for services.
- Comply with legal and regulatory obligations, including healthcare data protection requirements.
- Conduct research and analysis to improve the platform and user experience (data will be anonymized where possible).
3. How We Share Your Information
We do not sell your information. We may share your personal and health data with:
- Healthcare Providers: To review intake data, make clinical decisions, and issue ePrescriptions.
- Service Providers: Third-party vendors supporting platform functionality such as intake processing (e.g., Bingli integration), payment processing, hosting, and customer support.
- Pharmacies: To fulfill ePrescriptions generated through the platform.
- Legal Authorities: When required by law, such as to comply with a subpoena or similar legal process.
- With Your Consent: For any other purpose for which you have given explicit consent.
4. Data Security
We implement industry-standard security measures, such as encryption, secure data storage, and access controls, to protect your information from unauthorized access, disclosure, alteration, or destruction.
These measures include:
- Encryption of sensitive data during transmission and at rest.
- Regular security audits and updates to ensure data protection.
- Secure user authentication methods (e.g., OTP-based login, multi-factor authentication where applicable).
5. Your Rights
Depending on your location, you may have the right to:
- Access Your Data: Request a copy of the information we have about you.
- Correct Your Data: Request corrections to any inaccurate or incomplete information.
- Delete Your Data: Request the deletion of your personal data.
- Restrict Data Processing: Limit how your information is processed in certain circumstances.
- Data Portability: Request a copy of your data in a commonly used format.
To exercise these rights, please contact us at
6. Retention of Data
We retain your personal and health information for as long as necessary to provide our services, support clinical decision-making, or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.
7. Children’s Privacy
Our platform is not intended for use by children under the age of 13 without parental consent. If we discover that we have collected information from a child without verification of parental consent, we will delete the information as soon as possible.
8. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or applicable regulations. We will notify you of any significant changes through the platform or via email.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@aislerx.net